Case Manager

Gamida Cell is an advanced cell therapy company committed to finding cures for blood cancers and serious blood diseases. We harness our cell expansion platform to create therapies with the potential to redefine standards of care in areas of serious medical need. Gamida Cell is a publicly traded company (Nasdaq: GMDA).

Omidubicel, Gamida Cell’s lead investigational product candidate, is an advanced cell therapy under development as a potential life-saving allogeneic hematopoietic stem cell (bone marrow) transplant solution for patients with hematologic malignancies. Omidubicel is the first bone marrow transplant product to receive Breakthrough Therapy Designation from the U.S. Food and Drug Administration and has also received Orphan Drug Designation in the U.S. and EU.

  • Posting Title: Case Manager
  • Function: Commercial
  • Location: Remote

General Scope and Summary

The Case Manager is an instrumental role focused on facilitating a patient’s case from enrollment in Gamida Cell Assist through Order fulfillment and case completion. This role will be responsible for providing a positive customer experience throughout the entire process. This position reports to the Associate Director, Lead Case Manager.

Roles and Responsibilities

  • Point of contact for transplant centers when ordering Gamida Cell product
  • Manages patient cases from patient enrollment through case completion
  • Answers incoming Gamida Cell Assist calls and warm transfers from hospital administrators, patients and Gamida Cell team members
  • Provides exemplary customer service to internal and external customers
  • Interface between Gamida Cell Assist Account Management and Field Quality teams regarding dry runs
  • Notifies Gamida Cell management team of sites interested in ordering omidubicel if site is not currently onboarded
  • Trains onboarded sites on how to appropriately utilize Gamida Cell Assist’s hospital portal
  • Works with Be The Match Case Managers to ensure appropriate coordination of shipping of the starting material
  • Supports all activities from enrolling of patients, ordering the starting material, receipt of starting materials, through shipping of final product to site
  • Works with Cell Therapy Operations team to ensure knowledge of where Gamida Cell product is in the manufacturing process
  • Liaise with transplant centers as it pertains to their order
  • Reviews new cases to ensure enrollment is complete and patient and transplant center information is accurate and complete
  • Confirms final order prior to solidifying manufacturing slot
  • Works with transplant centers to ensure appropriate and timely delivery of final product
  • Conduct welcome call to patients/caregiver for patients who have opted into patient assistance services, including travel and lodging support
  • Coordinates patient and caregiver travel logistics with selected vendor and assists with coordinating pick up and drop off addresses
  • Collaborates with Account Management and Payer Access and Reimbursement teams 

Experience, Education and Specialized Knowledge and Skills

  • Demonstration of excellent customer service
  • Excellent cross functional collaboration amongst various cultures
  • Proven ability to think strategically and prioritize
  • Exceptional problem-solving skills
  • Exhibits initiative, flexibility, and dependability
  • Customer focused
  • High degree of organization, analytical skills and attention to detail
  • Excellent communication skills, both written and oral
  • 3 years or more of case management/ reimbursement/ patient services experience in pharmaceuticals/biotech, transplant and/or cell therapy preferred
  • Knowledge of Cell Therapy operations, preferred
  • Bachelor’s Degree
  • Social Work or Nursing experience a plus, but not required

Reports to: Associate Director, Lead Case Manager
To apply: Send resume and cover letter to careers.us@gamida-cell.com.

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