Associate Director- Lead Case Manager

Associate Director- Lead Case Manager

Gamida Cell is an advanced cell therapy company committed to finding cures for blood cancers and serious blood diseases. We harness our cell expansion platform to create therapies with the potential to redefine standards of care in areas of serious medical need. Gamida Cell is a publicly traded company (Nasdaq: GMDA).

Omidubicel, Gamida Cell’s lead investigational product candidate, is an advanced cell therapy under development as a potential life-saving allogeneic hematopoietic stem cell (bone marrow) transplant solution for patients with hematologic malignancies. Omidubicel is the first bone marrow transplant product to receive Breakthrough Therapy Designation from the U.S. Food and Drug Administration and has also received Orphan Drug Designation in the U.S. and EU.

General Scope and Summary

The Associate Director- Lead Case Manager is a key role focused on oversight of the Case Managers in order to monitor, as well as provide feedback and/or direction on the team’s activity, achievement of Key Performance Indicators, productivity and quality. This role will help to ensure that processes and procedures are in place to facilitate a patient’s case from enrollment in Gamida Cell Assist through Order fulfillment and case completion. This role will be responsible for providing a positive customer experience throughout the entire process. This position reports to the Director, Cell Therapy Patient Services.

  • Posting Title: Associate Director- Lead Case Manager
  • Function: Commercial
  • Location: Remote

Roles and Responsibilities

  • Monitors daily workload of Gamida Cell Assist Case Managers to ensure adequate staff coverage
  • Act as a back up and floater Case Manager, as needed
  • Subject matter expert on processes and day to day customer activities
  • Assists with conducting customer training and overview of Gamida Cell Assist as customers are onboarded and as needed
  • Identifies operational efficiencies and gaps from the start of the patient enrollment through post infusion
  • Trains other Case Managers on new process or policy changes
  • Ensures Case Management teams are meeting and exceeding all key performance indicators
  • Demonstrates exemplary customer service to internal and external customers
  • Collaboratively works with Gamida Cell Account Management team, Payer Access and Reimbursement teams, and with Cell Therapy Operation team to support tasks needed for patient cases
  • Lead for answering questions related to purchasing of starting material
  • Supports all activities within the Chain of Identity and Chain of Custody processes
  • Assists with reimbursement and appeals of claims, and identifies trends on payer coverage and reimbursement
  • Services as the technology liaison to report any issues with Gamida Cell Assist Hospital and Case Management Portals
  • Assists with updating Standard Operating Procedures and work instructions, as needed and obtains necessary approvals prior to implementation
  • Ensures Gamida Cell Assist team is consistently following HIPAA policy and procedures
  • Interacts with external partners, such as Patient Assistance hub

Experience, Education and Specialized Knowledge and Skills

  • Demonstration of excellent customer service
  • Excellent cross functional collaboration amongst various cultures
  • Proven ability to think strategically and prioritize
  • Exceptional problem-solving skills
  • Exhibits initiative, flexibility, and dependability
  • Customer focused
  • High degree of organization, analytical skills and attention to detail
  • Excellent communication skills, both written and oral
  • 5 years or more of reimbursement/ patient services management experience in pharmaceuticals/biotech/transplant and/or cell therapy
  • Knowledge of Cell Therapy operations, preferred
  • A/B.S required; science related field preferred
  • Healthcare Administration/Policy or Social Work experience a plus, but not required 

Reports to: Director, Cell Therapy Patient Services
To apply: Send resume and cover letter to careers.us@gamida-cell.com.

 

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